FAQs

Frequently Asked Questions (FAQs)

Welcome to our FAQs page! Here, you'll find answers to the most common questions about our products, shipping, returns, and more. If you need further assistance, please don't hesitate to contact us at contact@perle-de-lune.com.

About Our Products

What makes Perle de Lune silk products unique?

A1: At Perle de Lune, we use only the finest 100% mulberry silk of 22 momme weight, known for its superior softness, durability, and luxurious feel. Our products are crafted with meticulous attention to detail, ensuring you experience the ultimate in comfort and elegance.

Are your silk products hypoallergenic?

Yes, our silk products are naturally hypoallergenic, making them ideal for people with sensitive skin or allergies. Silk resists dust mites, mold, and other allergens, providing a clean and healthy sleep environment.

How does silk benefit my skin and hair?

Silk's smooth texture reduces friction, helping to prevent hair breakage and split ends while minimizing skin creases and wrinkles. Additionally, silk's natural proteins and amino acids help retain skin moisture, promoting a hydrated and youthful complexion.

 

Care Instructions

How should I wash my silk products?

For best results, hand wash your silk products in lukewarm water with a gentle, pH-neutral detergent. If machine washing, use a delicate cycle and place the items in a mesh laundry bag. Always air dry flat and avoid direct sunlight and tumble drying.

Can I iron my silk pillowcase?

Yes, you can iron your silk pillowcase on the lowest heat setting. It is best to iron while the item is slightly damp and to use a cloth between the iron and the silk to prevent direct contact.

Shipping & Delivery

What are your shipping options?

We offer standard and express shipping options. Standard shipping usually takes 3-5 business days within mainland France, and express shipping takes 1-3 business days. International shipping times vary by location.

How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number and instructions on how to track your package. If you have not received this email, please contact us at contact@perle-de-lune.com.

Do you ship internationally?

Yes, we ship to many countries worldwide. Shipping costs and delivery times will vary depending on the destination. Please check our shipping policy for more details.

Returns & Exchanges

What is your return policy?

We accept returns and exchanges within 30 days of purchase, provided the items are unused, unwashed, and in their original packaging. To initiate a return or exchange, please contact our customer service team at contact@perle-de-lune.com.

How do I return an item?

To return an item, please email our customer service team with your order number and reason for return. We will provide you with instructions and a return shipping address. Once we receive the returned item, we will process your refund or exchange.

Who pays for return shipping?

If the return is due to a defect or an error on our part, we will cover the return shipping cost. For all other returns, the customer is responsible for return shipping charges.

Orders & Payment

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods. All transactions are processed securely to ensure your information is protected.

Can I cancel or modify my order after it has been placed?

If you need to cancel or modify your order, please contact us as soon as possible at contact@perle-de-lune.com. If the order has not yet been processed, we will do our best to accommodate your request.

General Information

How can I contact customer service?

You can reach our customer service team via email at contact@perle-de-lune.com. We are here to assist you with any questions or concerns you may have.

Do you offer gift cards?

Currently, we do not offer gift cards. However, if you are interested in purchasing gift cards, please email us at contact@perle-de-lune.com and we will consider offering them based on demand.

Are your products environmentally friendly?

Yes, we are committed to sustainable practices. Our silk is sourced ethically, and our production processes are designed to minimize environmental impact. We believe in creating products that are not only luxurious but also kind to the planet.

Thank you for choosing Perle de Lune. We hope this FAQ page has addressed your questions. If you need further assistance, please do not hesitate to contact us. Enjoy the luxurious benefits of our silk products!